Please contact us on hello@thenewmeatproject.com and we will find out what's happened. On the rare occasion that your order has got lost we will of course replace it.

On the rare occasion that a packing mistake is made we will refund you for the missing item rather than replace it. Unfortunately, it costs too much to replace individual items.

Yes, all our cows and sheep are born in the field and only have their mother's milk before grass for their entire lives. Our pigs and chickens are fully free-range, foraging and rooting in the field for most of their diet and supplemented with natural cereal grains.

The exception to this rule is the kid. The kids are kept indoors, which is the case with all UK commercial dairy goats. Although it's not perfect, at The New Meat Project we believe these animals should be reared for meat rather than being euthanised at birth. Kid is delicious and we urge you to try it!

All our meat is delivered frozen, individually wrapped, it is suitable for home freezing.

We work with a family run local abbatoir which is less than an hour from all the farms. No animal travels for more than an hour from farm to slaughter and is pre-stunned before slaughter. Chickens are killed onsite at the farm and are pre-stunned.